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We liked practicing our Spanish with him at breakfast, although most of the staff spoke very good English. Very clean, well maintained, perfect, and very comfortable bed and sheets. We went to at least one of them every day. You never feel it though. Both were outstanding. We were steps from Isla restaurant, where we had breakfast every day. He was so friendly, courteous, and professional and our day started out great every morning because of him. First and foremost, thank you very much for taking the time to share your positive feedback with us, Teresa C! The adult pool was good for the fact it was quiet and chilled out with a drinks bar and pool bar in.

We visited the Moon Palace a few years ago and bought into the membership program whereby we would be able to visit the then in construction Hard Rock Punta Cana.

The pools were lovely also. We went to Zen twice and Impanema twice, both outstanding. So to go from that to this was daunting. And hopefully we'll make it back one day! The only downside is its fairly small so it can be sometimes in vista casino chula to get a chair.

The food here is brilliant! We quickly checked in and were told our room number and were sent on our way. The staff, aside from the membership personnel, was extremely nice and helpful. Upon arrival at the HRPC, we were told this was not the case; the resort credit would not be honoured in this capacity.

We used the pool with pool bar quite a lot and the adult pool. My kids found casino moon palace srl every day that they liked. I booked the spa at home via email before my trip, but I casino at cambodia recommend doing it as soon as you get there, along with booking excursions with the resort credits.

Muchas gracias Manuel!!! We did not feel any need to upgrade. I'm not sure what's going to happen next time I go to a Palace Resort but I'm hoping it'll be better than this time.

The food was very good. When I told him we had been guaranteed VIP would be the top level, he had nothing to say. We did the horseback riding on the beach and the moonrocker adventure, both lots of fun. Anyway, we walked in to a lovely, cool reception with musical memorabilia all around.

We are glad that you enjoyed the food casino moon palace srl all of our restaurants and also the highly attentive, friendly and professional and personalized attention you received from our Hard Rockers.

With this being something we weren't happy with, we asked to be moved and the moved us to a more central spot here was perfect!

The water can get pretty rough which of casino moon palace srl cannot be blamed on the hotel- its just something to be aware of.

They loved the gorgeous lobby, all of the memorabilia on the walls, and the classic rock music that was nicely played throughout the building. Another thing that could sway peoples minds as to stay here or not is the size of the hotel which I previously mentioned.

The trams were awesome and we used them every night to go to dinner and back.

The basic room is what we had and it was gorgeous, about square feet. The breakfast and lunch buffets were plentiful and had a big variety of food.

We were told at the Moon Palace that we would be allowed to use our resort credit on a match-play basis, whereby if we bought chips with our money we could double them using resort credit up to the max. I have been to several and this is the best one I have seen. But this seriously makes me regret buying a membership because two of the key selling points casino use and top-level status were denied when we actually tried to use them.

The pools are casino moon palace srl, and there are 15 of them. The spa is a must. We are pleased to hear that you enjoyed the room you were assigned in building 2A near the beach which is a perfect spot for beach lovers!

The staff was really great at the spa!

However, we were informed that because of their agreement with the HRH line, Palace now had a higher membership program which was the Palace Platinum or Rockstar or something. The beach was as you'd imagine it to be. The only niggle we had was that our room was far away from the pools, beach, restaurants and main complex. We have two boys, 13 and 15, so the Hard Rock was the perfect hotel for them. We also tipped housekeeping daily and got everything we needed. We eventually found our room and shortly after our luggage arrived. My boys liked the waves, but there is an area that is a little more calm if you like that. We were so thrilled with the service of the staff and that is truly what made this trip so special. But equally, what the hotel loses in being personal, makes up for in other ways such as the casino, the amount of pools and restaurants. We liked the fact about the hotel the year before that of an evening we could go out for a stroll to the local town. We hope that you may visit us one more time so we may regain your confidence in the brand. The beach is beautiful. We had bought in as "black At the Moon Palace, this was fantastic and we were assured that unlike other hotel chains, there would never be anything higher than Palace Premier VIP. They employ a large number of staff and they are all so friendly and courteous. We are so elated to hear that Manuel in our Isla restaurants served you each morning with a smile on his face and even taught you some Spanish, que bien!!! When we first arrived we weren't quite prepared for the size of the complex- its massive! Ciao was very good for Italian. This was fine- if we knew where we were going! Plenty of space. We hope that you can all come back and visit us very soon for another unforgettable vacay!! At the time of our visit our travel agent were offering a deal of resort credits. We wished we'd gone to the Japanese more but only ventured in there towards the end of our stay. We lost another half day as the concierge followed us around trying to sell my family on the benefits of the "best" palace premier membership available. Peace, Rock and sandy feet!! We are thrilled to hear that your boys enjoyed our music memorabilia and the music throughout the hotel! We never struggled to find a chair or an umbrella. After spending a day fighting with various management staff, we were told that the only thing they could do was allow us to spend at the spa rather than the current promotion which allowed for max. Manuel Ramirez was our waiter there every morning and was so attentive to us. Overall me and my boyfriend loved this hotel and would go back, to this one and ones in other countries. My family loved this resort and everything about it. Dear Consumer, thank you for sharing your comments about your recent stay this past December. They could not have made us feel more welcome or helped us more. Also, make sure you have all your goggles, sunscreen, etc. The language was not an issue at all, but it was helpful to know some Spanish as I think it added to the fun. When we said thank you to them, they always told us "It is my pleasure", and they really meant it. We ate in all the restaurants, our favorite being the steak and Japanese. My family and I visited last year and were quite displeased to find that many of the "terms" which had been added into our membership were either no longer honored or had been trumped by a new membership program. We had friends staying at other hotels with similar programs and were not charged the same "tax". The casino credits are no longer available due to a change in the promotion since January 1st, We urge you to please get in contact with your member services department so they can be of further help. Plenty of huts on the beach and girls walking around taking drink orders, very nice. The previous year we stayed in a much smaller complex in Mexico. This was our first trip to the Caribbean with my family. The room itself was perfect; massive bed, hot tub, big bathroom with two sinks and the shower was huge! We love to eat and found everything excellent. Moreover, we were told we had to pay tax on the promotions according to PC laws which, when inquired about, turned out to actually be "hotel policy from the owner" rather than a real law. Another displeasing note was in relation to the membership itself. So outstanding, and the people there work very hard. Another nice touch is the ice cream parlor and the donuts stand! Let me start off by some of the positive things about this place: The Spa was amazing and very relaxing. If you like a smaller hotel where the barmen remember your favorite drink, this hotel probably isn't for you. The only thing I did slightly dislike was the fact the hotel was out of the way from anything. Restaurants are never crowded, nor are the pools. We are absolutely thrilled to read this rave review about how awesome of a stay you had!!!